❌ No Refund
Spent Credits
Credits used to unlock client requests are non-refundable once consumed.
⚠️ Case by Case
Technical Failures
Payment deducted but credits not added — reviewed individually within 48 hrs.
✅ Never Expire
Unused Credits
Credits you haven't spent yet never expire. Use them anytime.
Credit Purchase Refunds
- All credit purchases on WorkIndex are final and non-refundable once the transaction is completed successfully.
- Credits are a digital consumable — once purchased, they are credited to your account and available for immediate use.
- We do not offer refunds for unused credits simply because you changed your mind or decided not to use the platform.
- Unused credits never expire — they remain in your account indefinitely and can be used whenever you're ready.
- Credits cannot be transferred between accounts or converted to cash.
Important: Purchasing credits does not guarantee you will win clients or secure projects. WorkIndex is a lead generation marketplace — the outcome depends on your profile, pitch quality, and client preference. Unused opportunity is not grounds for a refund.
| Scenario | Credit Status | Refund Eligible? |
|---|---|---|
| Purchased credits, haven't used them yet | Safe, never expire | No Refund |
| Used credits to approach a client, client didn't respond | Consumed | No Refund |
| Used credits, client hired someone else | Consumed | No Refund |
| Used credits, client cancelled their request | Consumed | No Refund |
| Payment deducted, credits NOT added to account | Not received | Review Required |
| Duplicate payment charged for same transaction | Not applicable | Refund Eligible |
| Account banned due to policy violation | Forfeited | No Refund |
Technical Failures & Payment Issues
- If your payment was deducted from your bank/UPI but credits were not added to your WorkIndex account, this is considered a technical failure.
- Such cases are reviewed individually and typically resolved within 24–48 business hours of your report.
- If a duplicate payment was charged (the same transaction billed twice), the excess amount will be refunded.
- Payment gateway fees charged by Instamojo are non-recoverable and may be deducted from any approved refund amount.
How to Report a Payment Issue: Log in → Go to Settings → Raise a Support Ticket → Select "Payment failed but amount deducted". Include your transaction ID, bank reference number, and the date/time of the transaction.
1
Report within 7 days
Technical payment failures must be reported within 7 days of the transaction date. Claims beyond this window may not be accepted.
2
Provide proof
Share your bank statement screenshot or UPI transaction reference number showing the deduction.
3
Review (24–48 hrs)
Our team verifies with the payment gateway. If confirmed, credits are added or refund initiated within 2 business days.
4
Refund processed
Approved refunds are returned to the original payment method. Bank processing may take 3–7 business days additionally.
Cancellation Policy
- Customers may cancel a posted service request at any time from their dashboard before a professional has been selected and work has started. Cancellation is free.
- Professionals cannot "cancel" an approach once sent — the credits consumed for that approach are non-recoverable.
- Account cancellation: You may request deletion of your WorkIndex account at any time by raising a support ticket. Any remaining unused credits in your account will be forfeited and not refunded upon account deletion.
- WorkIndex reserves the right to cancel and refund a credit purchase if it determines the purchase was made fraudulently.
- Subscriptions or recurring charges do not currently exist on WorkIndex — all purchases are one-time.
Service Quality Disputes
- WorkIndex is a marketplace and does not guarantee the quality, accuracy, or outcomes of any professional service.
- Disputes about the quality of work, deliverables, or timelines are between the client and the professional — WorkIndex is not a party to these agreements.
- WorkIndex does not provide refunds for professional services paid to experts — those payments are made outside the platform.
- If you have been defrauded or harassed by an expert, report it through the platform — WorkIndex will take account action including restriction or banning.
Best Practice: Always agree on deliverables, timelines, and payment terms with the professional before work begins. Payments made directly to professionals are outside WorkIndex's control.
💬 Have a payment or billing issue?
Our support team handles payment queries Monday to Saturday, 9am – 7pm IST. We aim to respond within 24 hours.
📧 Email Support 📋 Raise a Ticket